Health care professionals

Service à la clientèle

Contact information by sector of activity

Hospital customer service

Our staff is ready to serve you 24 hours a day, 7 days a week.

Phone

  • 514 832-5000, ext. 6909
  • 1 888 666-HEMA (4362), ext. 6909

Fax

  • 514 904-2522
  • 514 904-8350
  • 1 866 811-9465

Hospital customer service

Our staff is ready to serve you 24 hours a day, 7 days a week.

Phone

  • 514 832-5000, ext. 6909
  • 1 888 666-HEMA (4362), ext.  6909

Fax

  • 514 904-2522
  • 514 904-8350
  • 1 866 811-9465

If you have any questions about the Public Mother's Milk Bank, please do not hesitate to contact us.

Donor recruitment tools and materials

Ordering products

To order products, contact hospital customer service, open 24/7. Deliveries are made on weekdays only.

  • Phone : 1 888 666-HEMA (4362), ext.  6909
  • Fax:
    • 514 904-2522
    • 514 904-8350
    • 1 866 811-9465

Peripheral stem cell or allogenic bone marrow harvesting

Cord blood collection - Public cord blood bank

Contact the Stem Cell Donor Registry team.

Stem cell transplants - Unrelated donor registry

Contact us if you have any questions or would like to find compatible donors or cord blood units:

Referral of a potential donor

A team supports hospitals in their activities and their role in recommending a potential donor. To make a referral or ask a question, call us;

Our telephone hotline, in service 24 hours a day, 7 days a week, enables you to recommend a donor at any time.

Product order - Human tissue bank

To order human tissue, visit the new one-stop shop for human tissue website or email us at tissus@hema-quebec.qc.ca.

The Customer Service - Hospital Services team is available Monday to Friday, 7:30 am to 4:30 pm. 

Rush orders can be placed at any time. After hours, you can leave us a message at 1 800 267-9711, ext. 2510. We'll get back to you as soon as possible.

Any other request or question

  • Phone : 1 800 267-9711, ext.  3120

Operating hours are 7am to 11pm, Monday to Friday.

  • Phone : 514 832-5000, ext.  6300 ou 6315 (after 3 P.M.)
  • Free of charge : 1 888 666-4362
  • Fax  : 514 832-0271

Emergency request

Contact hospital customer service, open 24 hours a day, 7 days a week.

  • Phone : 1 888 666-HEMA (4362), ext.  6909
  • Fax : 514 904-2522 ou 1 866 811-9465