Health care professionals
Contact information by sector of activity
Hospital customer service
Our staff is ready to serve you 24 hours a day, 7 days a week.
Phone
- 514 832-5000, ext. 6909
- 1 888 666-HEMA (4362), ext. 6909
Fax
- 514 904-2522
- 514 904-8350
- 1 866 811-9465
Hospital customer service
Our staff is ready to serve you 24 hours a day, 7 days a week.
Phone
- 514 832-5000, ext. 6909
- 1 888 666-HEMA (4362), ext. 6909
Fax
- 514 904-2522
- 514 904-8350
- 1 866 811-9465
If you have any questions about the Public Mother's Bank, please do not hesitate to contact us.
Donor recruitment tools and materials
- Phone : 1 800 565-6635, ext. 5253
- Courriel : lait.maternel@hema-quebec.qc.ca
Ordering products
To order products, contact hospital customer service, open 24/7. Deliveries are made on weekdays only.
- Phone : 1 888 666-HEMA (4362), ext. 6909
- Fax:
- 514 904-2522
- 514 904-8350
- 1 866 811-9465
Peripheral stem cell or allogenic bone marrow harvesting
- Phone : 514 832-5000, poste 5279
- Email : hq-cases.managers@hema-quebec.qc.ca
Cord blood collection - Public cord blood bank
Contact the Stem Cell Donor Registry team.
- Phone : 514 832-5000, ext. 5253
- Email : sangdecordon@hema-quebec.qc.ca
Stem cell transplants - Unrelated donor registry
Contact us if you have any questions or would like to find compatible donors or cord blood units:
- Phone : 514 832-5000, poste 5279
- Fax: 514 832-0266
- Email : hq-cases.managers@hema-quebec.qc.ca
Referral of a potential donor
A group of individuals at Héma-Québec supports donor hospitals in their activities and their role in recommending a potential donor. To make a referral or ask a question, call us;
Our telephone hotline, in service 24 hours a day, 7 days a week, enables you to recommend a donor at any time.
- Phone : 1 888 366-7338 (option 2) ou 1 888 dons de vie (option 2)
- Fax : 418 780-2097
- Email : coordonnateurs.th@hema-quebec.qc.ca
Product order - Human tissue bank
The Customer Service - Hospital Services team is available Monday to Friday, 7:30 am to 4:30 pm.
- Phone: 1 800 267-9711, ext. 2510
- Fax : 418 780-2097
- Email : tissus@hema-quebec.qc.ca
Rush orders can be placed at any time. After hours, you can leave us a message at 1 800 267-9711, ext. 2510. We'll get back to you as soon as possible.
Any other request or question
- Phone : 1 800 267-9711, ext. 3120
Operating hours are 7am to 11pm, Monday to Friday.
- Phone : 514 832-5000, ext. 6300 ou 6315 (after 3 P.M.)
- Free of charge : 1 888 666-4362
- Fax : 514 832-0271
Emergency request
Contact hospital customer service, open 24 hours a day, 7 days a week.
- Phone : 1 888 666-HEMA (4362), ext. 6909
- Fax : 514 904-2522 ou 1 866 811-9465